Thank you for sharing your e-mail experiences - all of which have one critical thing in common - thinking. When we are face to face with a person, we are careful with our words. When we sit behind a computer, we tend to write - and respond - without thinking or fully reading.
Help your e-mail readers with these techniques:
1. Never assume that the person remembers you or the last thing you talked about. Always start your e-mail with a memory jogger. Identify not just yourself, but the topic you are addressing.
2. Always assume that people are busy and will most likely skim your e-mail. Use bolding, underlining, and repetition for important action items, so even if the reader skims, actions will stand out.
3. Always think twice before opening an e-mail, and think ten times before opening an attachment. In a world of hackers and unregulated marketing, always be on red alert for viruses and scams.